VSNL
PTC
Teleglobe

  1. Which of the following are your most critical challenges? Please rate from 1-5. 1=most critical, 5=least critical.

    2.   1 2 3 4 5
    Cost reduction
    Service enhancements
    Customer relations
    Top line growth
    Organization effectiveness

     

  2. Is your company planning to develop a converged platform to carry all forms of traffic?

    3. Yes       No

     

  3. If so, within what time frame will this be deployed?

    4. 1 year
    2 years
    3 years

     

  4. How significant are each of the following in driving your next-generation deployment?

    5.   Critical Factor Factor Minor Factor Not a Factor
    Capex savings
    Opex savings
    New services/features
    Ease of operations

     

  5. Is your company still investing in TDM infrastructure?

    6. Yes       No

     

  6. When do you expect the world to switch to >50% VoIP?

    7. 1 year
    2 years
    3 years

     

  7. With the shift to VoIP, how will the wholesale business be impacted? Please rate the likelihood of the following outcomes.

    8.   Very Likely Likely Somewhat Likely Not Likely
    Declining margins
    New trading models
    Evolution of business models to address shift to ‘free' on-net voice, eg. Skype
    Shift in market share to new players

     

  8. With transforming business models across voice, data, and IP, where do you believe the real value in telecom will be in 10 years? Please rate on a scale of 1-5. 1= most profitable business segment, 5= least profitable business segment.

    9.   1 2 3 4 5
    Content providers
    Infrastructure providers
    Mobile Operators
    Gaming
    Managed Services
    Wholesale
    Advertising
    Online Stores

     

  9. Are you considering outsourcing any part of your business?

    10. Yes       No

     

  10. What benefits are you looking for from an outsourcer? Please rate on a scale from 1-5. 1= most important benefit, 5= least important benefit

    11.   1 2 3 4 5
    Offshore efficiencies
    Economies of scale
    Business systems and processes rationalization
    Technical expertise
    Quality processes
    Proven customer project execution
    Integration of IT and telecom

     

  11. Which of the following functions are you most critically looking to outsource? Please rank each on a scale from extremely critical to not critical.

    12.   Extremely Critical Critical Somewhat Critical Not Critical
    Hosting
    Customer Service
    Provisioning
    Network Management
    Field Operations
    IT Development
    Billing
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